Now live across Christchurch & the wider Canterbury region
Legal

Terms of Service

Last updated June 2026

These terms govern your use of Impact Personnel. By creating an account or using the platform, you agree to them. Please read them alongside our Privacy Policy and Trust and Safety guidelines.

01About the platform

Impact Personnel is a marketplace that connects builders and construction companies (hiring companies) with self employed carpenters for short term work. We facilitate introductions and bookings. We are not a party to the work agreement between a company and a carpenter, and carpenters are not our employees.

02Accounts and eligibility

You must provide accurate information and keep it up to date. Both carpenter and company profiles are reviewed before they go live. You are responsible for activity under your account and for keeping your login secure.

  • One account may hold both a carpenter and a company profile.
  • You must be legally able to work or to engage workers in New Zealand as relevant to your role.
  • We may decline, suspend, or remove accounts that breach these terms.

03Fees and payments

Carpenters set their own rate and are paid for their labour directly by the hiring company, outside the platform, on terms agreed between them. Impact Personnel charges the hiring company a booking fee of 10% of the labour value, payable by card through the platform once a carpenter accepts a booking. This booking fee is the only amount collected through Impact.

Carpenter payments. Impact does not collect, hold, or pay the carpenter's labour. Payment for labour is arranged and settled directly between the hiring company and the carpenter. We take no commission from a carpenter's rate.

Impact Personnel is not currently registered for GST. No GST is charged on the booking fee at this time.

04Bookings and cancellations

A booking is a request until the carpenter accepts it. Either party may cancel a booking before it begins, subject to good faith and any agreement between them. Repeated cancellations or no shows may affect your standing on the platform.

05Acceptable use

You agree to use the platform lawfully and respectfully. You must not misrepresent yourself, circumvent fees, harass other members, post false reviews, or use the platform for anything other than its intended purpose.

06Your content

You retain ownership of the content you add, such as profile details, photos and messages. You grant Impact a licence to host and display that content for the purpose of operating the platform.

07Disclaimers and liability

The platform is provided on an as is basis. We vet members but do not guarantee the conduct, quality, or outcomes of any booking. To the extent permitted by law, Impact is not liable for losses arising from work arranged through the platform. Nothing in these terms limits rights you have under the Consumer Guarantees Act or other applicable New Zealand law.

08Changes and contact

We may update these terms from time to time. Continued use after a change means you accept the updated terms. Questions can be sent through our contact page.

This document is provided as part of the platform and may be updated from time to time. For questions, contact us via the contact page.